Facility FAQ:

Q: When is the facility opening?
A: We have reopened the facility as of June 16th, 2021

Currently the Aquatics Centre, Walking Track, Group Fitness, Fitness Centre, and Ice Surface have all been reopened.
Child Minding, Nourish, and the Climbing Wall are currently closed.

Q: Which entrance is to be used?
A: We ask that all users enter the building using our upper entrance. This is the entrance that faces the highway, closest to the fitness centre. We have closed other entrances to ensure we are able to manage access control to our building. We understand that this may be inconvenient for some of our users but to ensure we deliver the best level of service/public safety our approach is a single entry point. As we reopen other aspects of our facility and expand on our offerings, we will continue to re-evaluate our access points.

Stanfields walking track:
-Masks are required for all those using the walking track. As a public facility our goal is to keep our members and users safe. We feel it is in the best interests of the majority of our users, and in the best interest of public safety, to ensure that masks are worn.
-All those wishing to use the walking track are required to sign in at our Welcome Desk for contact tracing purposes.
-The walking track will be available during facility hours with the exception of when ticketed events are occurring at which time the walking track will be closed to the public.
-Additional rules/guidelines will be posted at the facility.

Community Credit Union Arena:
-All those with ice rentals will be provided RECC COVID Operational Policies to follow as part of the rental agreement.
-A dressing room will be available, however the showers will not be accessible.
-For all ice programming/rentals, masks must be worn in the dressing room up until leaving the room and entering the ice service
-All spectators must sign in at the welcome desk. This is for contact tracing and health screening purposes
Please consult the Ice schedule for adult/senior/child skating times in the Community Credit Union Arena:
https://ratheastlinkcommunitycentre.ca/schedules/ice-events

If you are interested in renting the ice for a private event/party, please email hfraser@ratheastlinkcc.ca

Q: What is the group fitness schedule? What classes will be offered?
A: Our group fitness schedule is located here: https://ratheastlinkcommunitycentre.ca/schedules/fitness-group-ex
Please show up 15 minutes before class to check in. Please note we can not allow people into the group fitness area earlier than 15 minutes before class

Q: When does my membership resume?
A: All recurring memberships are to be resumed as of June 16th, 2021. We will ensure that all prepaid memberships are extended for the length of our closure, and that all those with recurring payments will have skipped payments equal to the length of our closure.
If you have any questions about membership drop in and speak to any of our Member Experience Specialists, or email social@therecc.ca

Q: Can I use my day pass/punch pass?
A: Yes, we have resumed all day/punch pass use

Q: What is the facility layout like? Where are the classes being held?
A: Here is a video that outlines the experience at the RECC https://www.youtube.com/watch?v=zu9yw5tobek&t
We have moved class locations and fitness equipment into other areas of the facility to accommodate social distancing guidelines. We have a large facility and are fortunate to be able to leverage the space for our members and users.

Q: What else are you doing in regard to sanitation and reducing the spread of Covid-19?
A: We have been diligently working on enhanced cleaning procedures for our Staff, as well as posting best-practice guidelines within the facility for our users and members. We are also installing numerous new sanitation stations, floor markings, and plexiglass at our check in location. Also, we will be following the standard practice of asking patrons to perform a self-questionnaire regarding Covid 19 symptoms. We ask that anyone who is exhibiting symptoms to leave the facility and call 811 for additional support.

Q: Will the showers/locker rooms be available to use?
A: Locker rooms and showers are for day use only for those using the Aquatics centre. They will not be accessible for fitness centre use.  Please come to the RECC in your workout attire and leave your valuables at home/in your vehicle. The RECC is not responsible for lost/stolen valuables. Also, we are restricting access to our water fountains so please bring your own water bottle. We have invested in a new bottle refilling station in our fitness centre that you will be able to use to refill your bottle. If you have any questions about locker rentals please email us at social@ratheastlinkcc.ca

RECC Mask FAQ
Non-medical masks will be mandatory in indoor public places starting on July 31st.

Q: Will the RECC have a mandatory mask policy in place?
A: Yes, in accordance with the Public Health Guidelines the RECC will require masks to be worn at all times within the facility. The only times masks can be removed are:
-when you are inside of the fitness centre and actively working out ( Masks must be worn between stations )
-during group fitness classes ( Masks must be worn until the class starts and you are safely distanced from other participants )
-skating/swimming ( Masks must be worn until you are leaving the dressing rooms/change rooms )

Q: How will this be enforced?
A: We are taking a cooperative and positive approach to mandatory masking rather than an enforcement one. We have confidence that the vast majority of our Members will wear a mask whenever possible. People should also be aware that businesses have the right to refuse them entry or to serve them if they do not follow the rules. Allowances will be made for people unable to wear a mask for a valid reason. Please ensure you are following the rules as posted throughout the facility in regards to masks, distancing, as well as following directional signage.

Q: Can you take your mask off to have a photo taken?
A: Yes, a business requiring photos to be taken will instruct you when it is safe and appropriate to remove your mask in order to obtain a photo for identification purposes. Physical distancing must be maintained while the photo is being taken.

Q: Who does a member complain to if they feel that other members are not following the rules?
A: Members should advise RECC staff if they feel that someone should be wearing a mask that is not. Keeping in mind there are medical conditions that hinder some people's ability to wear masks. If you are uncomfortable with advising anyone in person feel free to send us an email to social@ratheastlnkcc.ca and we can investigate.

Q: What happens if someone refuses to put on a mask or takes it off once they go inside? Can they be refused service or kicked out?
A: Businesses, workplaces and other public places can develop their own policies and procedures. They can choose to refuse entry or service to anyone not following their rules.